A successful salon career is built on more than just the skills and services provided, it is built on the relationships that are created and nurtured with our clients. When we create strong Client Experiences, we build strong, long-term relationships that can be sustained over the life of a career. The Client Experience is a modular and customizable program designed to maximize salon and stylist earning potential by providing clear, repeatable steps to build strong, long-lasting relationships with the clients that sit in your chair. In this program: Segment 1: We define The Client Experience, understand the importance of consultation, and get to know your client profiles. Segment 2: Build service menus, gain confidence in recommending home care, and build your brand. Each segment can be an in-salon or virtual seminar. Whether you are a salon or suite owner, service provider, assistant, or front desk staff, The Client Experience provides the tools needed to impact how your customers think of you across every stage of their journey. Hosted by Wella.
